How to See the Doctor

Consultations are by appointment which can be booked either in the surgery (after 08:30), by telephone on the main telephone number 01243 782819, or online through SystmOnline via the Online Services link at the top of this page. Click here for information about how to register for online services.

The telephone lines are open 08:30 – 12:30 and 13:30 – 18:00.

Whilst there is some flexibility, our doctors tend to work the following days:

Dr Patient
Dr Clarke
Dr Mtharu
YesYesThurs or FriThurs or Fri
Dr Ralfe
Dr Jameson
YesYesThurs or FriThurs or Fri
Dr Barnes
Dr Smith

Urgent Appointments

The surgery operates a priority system called ‘triage’ which is carried out by the duty doctor and nurse for that day.  This ensures that our patients receive the most appropriate treatment.

Doctor Triage

If you wish to see a doctor urgently, the receptionist will take your details and some information about your condition.  The information will be passed to the duty doctor who will telephone you back depending upon the urgency of your need.  You may receive telephone advice from the duty doctor or be given an appointment to see one of the doctors at the surgery.  This system of triage enables the patients with the most urgent needs to be seen as a priority and for all patients to be dealt with in the most appropriate way.  If you feel your matter is particularly urgent, please tell the receptionist that this is the case.

Nurse Triage

Some of the nurses at Parklands Surgery are able to prescribe medication and so many minor illnesses can be dealt with by one of these qualified nurses.  You may be offered an appointment with the triage nurse on duty for that day.  If the nurse is unable to help, she will contact the duty doctor.

Telephone Appointments

Many issues can be dealt with directly on the telephone by a doctor or a nurse.  If you feel you can be helped by a telephone call from the doctor, please make a booked appointment by telephoning 01243 782819.

Extended Opening Hours

Parklands is open early on  Tuesday, Wednesday and Thursday mornings for pre-bookable appointments. We prefer that these appointments are used by patients who have difficulty visiting during working hours and so ask that those who do not have such difficulties avoid booking at these times. The surgery and telephone lines are not open for general enquiries during these extended hours.

Emergency Contraception

Emergency Contraception is provided at Parklands Surgery and is available as pills. If you require emergency contraception, please explain this to the receptionist and you will be given an appointment on that day wherever possible. 

Buddy System

When doctors are on holiday or study leave, a locum doctor may be employed to cover their work.  Each doctor has a nominated 'buddy' doctor within the practice, who is responsible for looking at the absent doctor's results and post.  If your regular doctor is on holiday, please try to see your buddy doctor if possible.  


For your own protection and safety, a qualified chaperone will be present during an intimate examination.  If you require a chaperone for any other reason, please ask your doctor.  Click here to view our Chaperone Policy.

Interpreting and Translations

If you require any help with interpreting and translation in order to use any of our services, please inform the reception staff in advance.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website