All patients will be treated with respect, kindness and dignity, irrespective of ethnic origin, religion, cultural beliefs, sex or age.
We are committed to providing the best possible medical care for you.
Doctors and all Health Professionals will begin their surgeries at the specified time unless a medical emergency prevents this.
You will be advised of treatment options and kept informed about your heath and likely outcome of your illness.
You will have access to your own medical records
We will offer Healthy Living advice.
To provide information about services available.
You will receive urgent medical attention when required.
We will welcome any suggestions you may have to improve the level of service offered to you.
Complaints will be dealt with under the NHS Complaints Procedure.
We offer the facility of a chaperone for intimate examinations.
Your Responsibility to Us
We expect you to be courteous to the Doctors, all Health Professionals and staff at all times.
We expect you to attend for your appointment at the time given and give us adequate notice should you need to cancel.
Appointments to be made for one person only.
We expect you to come to the surgery unless you are too ill to attend. A home visit will be arranged with a Doctor and any request for a home visit should be made by 10.00 am.